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Tailored Protection (Tiers) Understanding the individual demands of every customer, Device Technologies offers a tailored suite of service maintenance programs with varying degrees of coverage.
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Response To keep your operation running smoothly, Device Assure offers a same-day response time for ‘Level 1 Priority’ service calls logged before 1400hrs.
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Skip the Queue Our comprehensive agreement offers you Priority Call-Outs, which allows you to ‘skip the queue’ and be allocated the first available engineer to attend to your issue. No purchase order is required; we are just one phone call away.
Maximising Your Investments
The cover and support you need to protect and care for your investment.
Leading the way in the medical technology field, Device Technologies Assure provides the highest calibre of service engineers, systems and solutions, attention to detail and customer care at the core of our values.
Preventative Maintenance Service Program
A comprehensive and consistent preventative maintenance service program ensures the performance and safety of your investment. Device Assure maintains your equipment at the highest level of operation by reducing downtime and unplanned ‘breakdown’ repairs, and providing rapid response to service calls when you need them most.
First-Class Expertise
Project Management
For medium-to-large-scale greenfield or brownfield equipment installations, Device Technologies offers the services of an experienced project manager to assist with all aspects of installation including development of plan, cost management, contractor negotiations, WH&S and project variations.
Providing Extra Support
First Time Fix:
Manufacturer-trained engineers aim for a first-time fix every time.
Repairing and maintaining equipment in your department is vital for a productive, compliant healthcare facility. Device Assure offers installation, inspection, support, software updates, service parts and labour for every aspect of your investment.
Training Is At The Heart Of What We Do
Complimentary Customer Training
We believe that the quality of training provided has a direct effect on the equipment performance, and on the outcomes within a department.
Our customer-facing and online education programs cover the proper use and care of your equipment, ensuring that your technology is utilised to its highest featured potential. The operator training program is conducted by an experienced instructor, and will cover all aspects of operational use in a tiered and tailored structure of expertise.
Brands We Service
Contact & Support
To find out more or get a copy of our Device Assure Brochure, with specific information on our different specialty areas and service tiers, please get in contact.
Get In Touch
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